VivaConnect introduces Subscription Driven Message Transmission (Opt-in) services.

Being a market leader, we understand the impact of TRAI Guidelines on the e-commerce and others businesses that are not covered under TRAI Guidelines currently, and their need for the sending critical informational messages to their customers and employees.

To facilitate uninterrupted communications, we have introduced Subscription Driven Message Transmission (Opt-in) services that will now enable you to meet your business requirements by allowing end-users to subscribe your message services.

The main highlights of this solution are:

  • End-users will NOT have to go through a tedious procedure to opt-in for your services.

  • The solution duly complies with the TRAI norms.

  • End users can continue to receive important messages without any hassles.

  • The solution can be easily integrated with your existing Customer Management System.

For the same purpose:

  • An Opt-in account will be provided to the customer.

  • The Sender ID of this account will be allocated by us as per the regulations laid down by TRAI/Dot/Operator.

  • We shall maintain a database of all end users, who have explicitly opted-in, via a message to a Virtual Number/Short code, or through a Missed call on a virtual number and details of the same will be shared with you as well.

  • We can also provide integrated solution that easily integrates with your existing Customer Management System and registers all your new end users who are opting in through your website or any other application.

  • As per TRAI Guideline, we will carry out campaign to the complete database of users once in a month giving option and guiding them how to OPT OUT if they wish so.

  • Users, who choose to opt-out from the service, will get the messages only after re-subscribing to the service.

  • As per TRAI guidelines, we will carry out campaign after every 6 months on behalf of customer to all end users for seeking renewal of the service.

  • The end users need to reply back with a confirmation for renewal. In case users don’t reply back, that number will be blocked for sending further SMS.

To know more details about this solution contact 022.42930134 or email at shelma@vivaconnect.in

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