Video conferencing enables Bajaj Group to speed up project delivery.

While the Bajaj Group was on the midst of implementing coal-based power plants in U.P, its dispersion across six locations in India posed a problem to the management. One of the major concerns hampering smooth functionality of operations was, delayed communications which further affected major decisions, impacting overall project.

Hence, to curb down the issues posed by the geographical distances, there was a need for a solution that would aid quick communication and collaboration, improving efficiency and speeding up the operations.

As a solution, Video Conferencing was introduced which enabled the management to initiate high quality, ad-hoc video calls at the touch of a screen irrespective of the location. This resulted into high-quality multi-party and corporate level discussions.

Post implementation, the company improved delivery times, reduced travel-downtime manifold by 70% in 12 months. This further enhanced productivity of the employees. The usage expanded to conduct internal meetings, project reviews, HR interviews and training sessions in real-time.

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Some outbound trends that you can expect to roll in the coming year.

Meaningful communication has already been one of the thumb rule in winning customer loyalty and delivering valuable experiences. Strategic Outbound Communications along with Robocalls have lately been a topic of discussion on the “legitimacy” factor.

While earlier businesses were happy adopting ‘one-size-fits-all’ customer care approach, there was a growing discontent among the customers due to spamming issues. Hence, to overcome these issues, one can expect the following trends rolling in the coming years:

  • Proactive Outbound Communication/Analytics
  • Multi-channel communication
  • Context-aware communication 
  • Interactive mobile communication
  • Preference Management

Having said this, we can be assured of the tailor-made solutions being a survival mechanism in the long-run. 

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SBI ATMs soon to be guided by Voice; for easy accessibility to visually impaired.

Complimenting RBI’s objective of facilitating financial accessibility to one and all, NCR Corporation as the largest ATM service provider is soon to transform over 2,500 SBI ATMs to Voice-guided ATMs. This will not only facilitate easy access to visually impaired, but also to those who are bound by physical disabilities.

One of its first ATM of this kind was showcased at a sensitization workshop organized by Xavier’s Research Centre for the Visually Challenged (XRCVC) at Jawaharlal Nehru University in Delhi.

NCR’s ‘Talking ATMs’ are featured in a way that enables safe and independent transaction by a disable person. Designed as per Access for All (AFA) standards, it comprises of accessible key pads, voice-guidance technology, Braille stickers, reading aloud screen messages and multi-lingual capability.

A step further, the ATM is bound by a safety mechanism where the person can blank out the screen to avoid shoulder surfing by a bystander. The ‘Talking ATM’ uses a text-to-speech engine which allows voicing-out the text on the screen in multiple languages for consumer convenience.

The existing SBI ATMs are chosen to be AFA compliant through customization and upgradation with a view to offer convenience to customers with disabilities without any discrimination.